Relational Outbound Calling Designed to Produce Targeted Growth
Relational Outbound Calling
Designed to produce targeted growth.
What we are:
Our team of Inside Sales trainers are experts not only in strengthening current customer relationships, but also at acquiring and developing new ones. We help your team give personal attention and real-time solutions to your customers, ensuring those customers keep looking to you and your company for their unique needs. We also work with your team to develop a demographic for your strongest potential new customer, then help you develop the technique for acquiring that new customer in a relational, solution-oriented manner. Are you hiring?? With our background and proprietary metrics, we’ll even help you target the people that will be the best fit, both for your company and as Inside Sales team members. Best of all, by utilizing our relational Inside Sales techniques, your company can expand and grow without the high cost of a traditional door-to-door salesman.
What we aren’t:
Call center optimization. Robot callers. Tied to stiff and impersonal scripts. Passive, more-is-better calling machines.
Relational Outbound Calling is a sales method that focuses on creating and maintaining a relationship between the company and its customers. Developed from years of experience in the field of inside sales, Relational Outbound Calling (ROC) brings together proven sales techniques and premiere customer service to give the customer the ultimate buying experience and ensure sales growth and customer retention for the company. With a proven sales record of millions of dollars and consistent growth year-after-year, ROC will give your company consistent and sustainable growth.
ROC Inside Sales Training
Palmetto Fortis has developed a method of outbound calling that is centered, above all, on creating a relationship with the customer. This method, Relational Outbound Calling (ROC) has a proven track record, not just for account maintenance and initial sales, but for consistent sales growth, year over year. Many companies have the initial success of a sale, but struggle to maintain or grow that sale into a loyal partner, who not only comes back repeatedly, but becomes a cheerleader to other potential customers. Accomplishing this is not an easy task, but can be done through consistent communication behaviors. We’ll help your sales team develop strong and effective phone skills, using a plan that works not only with the view of the individual sales cycle, but the bigger picture of keeping that customer long-term to ensure future sales. ROC is designed for companies that have a vision both for strong sales numbers and customer relations and performs equally well for a B2B or B2C model.
Has your inside sales team hit a plateau? Have you hired new people that aren’t up to speed yet? Is your team manager an effective numbers generator? Our team can help! We’ve had great success with fundraising teams, college admissions departments, independent contractors, customer service teams, and – of course – inside sales teams for both product and service based companies. Bring in one of our specialists for an analysis of either your team or management staff. They will work with you to create a plan. We’ll work alongside you, and them, to make your team more effective to grow your bottom line.