ROC Inside Sales Training
Palmetto Fortis has developed a method of outbound calling that is centered, above all, on creating a relationship with the customer. This method, Relational Outbound Calling (ROC) has a proven track record, not just for account maintenance and initial sales, but for consistent sales growth, year over year. Many companies have the initial success of a sale, but struggle to maintain or grow that sale into a loyal partner, who not only comes back repeatedly, but becomes a cheerleader to other potential customers. Accomplishing this is not an easy task, but can be done through consistent communication behaviors. We’ll help your sales team develop strong and effective phone skills, using a plan that works not only with the view of the individual sales cycle, but the bigger picture of keeping that customer long-term to ensure future sales. ROC is designed for companies that have a vision both for strong sales numbers and customer relations and performs equally well for a B2B or B2C model.