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ROC Inside Sales Training

 
Palmetto Fortis has developed a method of outbound calling that is centered, above all, on creating a relationship with the customer. This method, Relational Outbound Calling (ROC) has a proven track record, not just for account maintenance and initial sales, but for consistent sales growth, year over year. Many companies have the initial success of a sale, but struggle to maintain or grow that sale into a loyal partner, who not only comes back repeatedly, but becomes a cheerleader to other potential customers. Accomplishing this is not an easy task, but can be done through consistent communication behaviors. We’ll help your sales team develop strong and effective phone skills, using a plan that works not only with the view of the individual sales cycle, but the bigger picture of keeping that customer long-term to ensure future sales. ROC is designed for companies that have a vision both for strong sales numbers and customer relations and performs equally well for a B2B or B2C model.
 

 

 

Endorsements

“Palmetto Fortis successfully developed and executed a 5-month plan, targeting existing customers, which reversed a 5-year declining sales trend.”

Nate Leupp
Director of Operations for Majesty Music
“Each week we discussed a particular topic and came up with action steps for how the team could practically use the training in their sales calls that week. Sessions were fun and interactive. As a result, our sales team was more engaged, aware of the power of relational sales, and was able to achieve their profit goals for the upcoming quarter.”

David George
President of Genesis Marketing Group
“Ashli’s experience and people skills were just what I needed when I hired her to create and implement a phone-a-thon program in our Advancement department. Deliverables included strategy document, training, and periodic review of progress. Together we achieved great success!”

John Matthews
Vice President for Advancement and Alumni Relations for an upstate South Carolina university
“Palmetto Fortis successfully developed and executed a 5-month plan, targeting existing customers, which reversed a 5-year declining sales trend.”

Nate Leupp
Director of Operations for Majesty Music
“Each week we discussed a particular topic and came up with action steps for how the team could practically use the training in their sales calls that week. Sessions were fun and interactive. As a result, our sales team was more engaged, aware of the power of relational sales, and was able to achieve their profit goals for the upcoming quarter.”

David George
President of Genesis Marketing Group
“Ashli’s experience and people skills were just what I needed when I hired her to create and implement a phone-a-thon program in our Advancement department. Deliverables included strategy document, training, and periodic review of progress. Together we achieved great success!”

John Matthews
Vice President for Advancement and Alumni Relations for an upstate South Carolina university